FAQ
Returns
We accept returns and exchanges.
If you are unsatisfied with your custom lake wear, please return your order to us within 30 days of receipt for a full refund or exchange. Please ship to:
| Haliburton Lake Wear |
| Jessica Lawrence |
| PO Box 176 |
| Sunderland, Ontario |
| L0C 1H0 |
| Canada |
Return shipping is not covered and must be shipped at your expense. Returns and exchanges will be processed upon receipt of products. Our payment provider takes approximately 10 business days for funds to be deposited into your bank/credit card.
Warranty
All products include a 90-day warranty that covers any product defects from normal wear and tear. We do not expect you to return defective products. Kindly take a photo of the defect and we will either ship you a new product, or provide you with a full refund.
Processing Time
Each product is made to order - please allow around three weeks for your order to be made. We are a tiny part-time shop and order in many products on demand.
Please note, we do not guarantee production and shipping times. We strive to produce and ship out orders as soon as possible; however, production times are dependent on demand which is often unpredictable.
Thank you for your incredible patience!
Sizing
Unisex sizing can be a bit tricky. Hopefully this helps:
- Please review the measurements on the listing before ordering - if you require any other measurements please reach out to info@haliburtonlakewear.ca
- Measure your favorite hoodie in the same way as the measurements on the listing and compare it for the best fit. For Chest Width, lay your shirt flat and measure across underarm to underarm.
I am 5'5" and medium build, I typically wear a women's medium or a size 6-8, here is what I wear in Haliburton Lake Wear products:
- Unisex Tees: I actually wear multiple sizes depending on my mood - extra small (if I want it tight fitted in the arms and chest) small (for a regular fit) and Medium (if I want something quite oversized, loose/baggy)
- Standard Pullovers: Medium
- Standard Hoodies: Medium
- Pigment Dyed Pullovers: Small (these fit larger and do not shrink)
- Premium Hoodies: Small or Medium (these fit larger but shrink in the wash)
- Women's Wave Wash: Medium
Additional Customization
FREE customizations include: Swap the tree from design X with the moose from design X, or change "Haliburton Highlands" to "Smith Family Cottage", or change the loon to a bear, etc. We are happy to do minor customizations to our extensive set of designs for free (with the purchase of any customizable product).
Wholesale and Bulk Orders
Unfortunately, we are not taking wholesale orders or offering additional discounts for higher volume orders at this time. Each product takes us a significant amount of time to make regardless of volume; in addition, the cost of equipment, ink/vinyl, blank apparel and shipping is quite expensive; in order to stay in business we need to cover our costs and have not found bulk orders to be less costly in time or material to produce at this time. As we grow and gain efficiencies, we will be sure to re-evaluate this in the future.
Never hesitate to provide feedback by emailing me directly at info@haliburtonlakewear.ca.
Sincerely,
Jessica Lawrence