FAQ
Processing Time
In short - it varies...
Each product is made to order - please allow anywhere from one to four weeks for your order to be made. On average, orders take three weeks to be made. We are a very small shop and order in many products on demand. Turn around time is dependent on both demand and product availability. Demand is highest around November due to Christmas, and turn-around time is increased to 4 weeks at this time of year. In January-February demand is low, and we are able to turn around orders in one to two weeks.
Please note, we do not guarantee production and shipping times. We ALWAYS strive to produce and ship out orders as soon as possible.
Thank you for your incredible patience!
Returns
We accept returns and exchanges.
If you are unsatisfied with your custom lake wear, please return your order to us within 30 days of receipt for a full refund or exchange. Please ship to:
| Haliburton Lake Wear |
| Jessica Lawrence |
| PO Box 176 |
| Sunderland, Ontario |
| L0C 1H0 |
| Canada |
Please keep in mind that due to the nature of custom-made and personalized clothing, we take a loss on returns as we can not resell them. We usually wear them ourselves, donate them, or use them as samples.
Return shipping is not covered and must be shipped at your expense. Returns and exchanges will be processed upon receipt of products. Our payment provider takes approximately 10 business days for funds to be deposited into your bank/credit card.
Warranty
All products include a 90-day warranty that covers any product defects from normal wear and tear. We do not expect you to return defective products. Kindly take a photo of the defect and we will either ship you a new product, or provide you with a full refund.
Sizing
Unisex sizing can be a bit tricky. Hopefully, this helps:
- Please review the measurements on the listing before ordering - if you require any other measurements please reach out to info@haliburtonlakewear.ca
- Measure your favorite hoodie in the same way as the measurements on the listing and compare it for the best fit. For Chest Width, lay your shirt flat and measure across underarm to underarm.
I am 5'5" and medium build, I typically wear a women's medium or a size 6-8, here is what I wear in Haliburton Lake Wear products:
- Unisex Tees: I actually wear multiple sizes depending on my mood - small (for a regular fit) and Medium (if I want something loose or baggy)
- Standard Pullovers: Medium
- Standard Hoodies: Medium
- Pigment-Dyed Pullovers: Small (these fit larger and do not shrink)
- Premium Hoodies: Small or Medium (these fit larger but do shrink in the wash; the medium is quite oversized on me, but I don't mind)
- Women's Wave Wash: Medium
Additional Customizations
FREE customizations include: Swap the tree from design X with the moose from design X, or change "Haliburton Highlands" to "Smith Family Cottage", or change the loon to a bear, etc. We are happy to do minor customizations to our extensive set of designs for free (with the purchase of any customizable product).
We are also more than happy to print your own designs, photos or logos if you have printable files (min. 300 DPI quality, PNG or AI file format).
We generally only offer fully custom designs (i.e. a drawing of your cottage) on larger orders, unless the concept is quite simple and/or the custom graphic can be sourced from our database, in which case it may be no problem and no additional charge. Never hesitate to ask us!
Bulk Orders, Events, Small Business, etc.
We are now open to wholesale and bulk orders! Quantities over 10 units of the same design qualify for a discount of 15% off, plus free custom design services! In addition, we are more than happy to print your own designs, photos, or logos. Additional discounts may be applicable on some orders. Send us an email to get started, at info@haliburtonlakewear.ca.
Sincerely,
Jessica Lawrence