FAQ & Shop Policies
In short - it varies.
Each product is made to order - please allow anywhere from one to four weeks for your order to be made. On average, orders take two weeks to be made. We are a very small shop and order in most products on demand. Turnaround time is dependent on both demand and product availability. Demand is highest around November due to Christmas, and turn-around time is increased to 4+ weeks at this time of year. In January-February demand is low, and we are usually able to turn around orders in a week or so.
Please note, we do not guarantee production and shipping times. We DO strive to produce and ship out orders as soon as possible.
Thank you for your incredible patience!
Order Changes / Cancelled Orders
Since we order in your products as soon as the order is placed, a 25% re-stocking fee will be charged for any size/style changes, or canceled orders.
We do accept returns and exchanges.
If you are unsatisfied with your custom lake wear, please return your order to us within 30 days of receipt for a full refund or exchange.
Please keep in mind that due to the nature of custom-made and personalized clothing, we take a loss on returns as we can not resell them. We usually wear them ourselves, donate them, or use them as samples.
Please note, that a 25% re-stocking fee will be applied for any returns.
Return shipping is not covered and must be shipped at your expense. Returns and exchanges will be processed upon receipt of products. Our payment provider takes approximately 10 business days for funds to be deposited into your bank/credit card.
All products include a 60-day warranty that covers any product defects from normal wear and tear. We do not expect you to return defective products. Kindly take a photo of the defect and we will either ship you a new product or provide you with a full refund.
Unisex sizing can be a bit tricky. Hopefully, this helps:
- Please review the measurements on the listing before ordering - if you require any other measurements please reach out to firstname.lastname@example.org
- Measure your favorite hoodie in the same way as the measurements on the listing and compare it for the best fit. For Chest Width, lay your shirt flat and measure across underarm to underarm.
FREE customizations include: Swap the tree from design X with the moose from design X, or change "Haliburton Highlands" to "Smith Family Cottage", or change the loon to a bear, etc. We are happy to do minor customizations to our extensive set of designs for free (with the purchase of any customizable product).
We are also more than happy to print your own designs, photos or logos if you have printable files (min. 300 DPI quality, PNG or AI file format).
Bulk Orders, Events, Small businesses, etc.
Quantities over 15 units of the same design qualify for a discount of 15% off most styles. In addition, we are more than happy to print your own designs, photos, or logos. Send us an email to get started, at email@example.com.
We are now on Faire for certified retailers & boutiques! Please visit our direct link at:
https://haliburtonlakewear.faire.com if you are interested in Wholesale.